Items should be returned unused, and with all OZEL and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund may be refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email email@example.com if any of your purchases have been delivered without OZEL tags.
All items purchased from www.ozel.co.in (except Jewellery, Sunglasses, Accessories, & items under specific promotion) can be return for full refund within 15 days from the date of shipment (as recorded by the logistic partner). The entire refund amount shall be credited back to your OZEL FASHION account in the form of promo code.
Any item(s) listed under Rs 500 Flat Sale , shall not be returned, exchanged or altered.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We try to display the colors of our products as accurately as possible on the OZEL website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
How to return an item
Should you wish to return all or part of your order, you need to let us know within 3 working days from the date you receive your parcel. Than you will have to send the order to our below mentioned warehouse address. Please note that any damage in transit shall not attract to return.
Which address to return to
You would need to send the item(s) to the following address:
Ozel Clothing India Pvt. Ltd
26/1, Shivaji Marg, Najafgarh Road,
Moti Nagar, New Delhi - 110015
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
All acceptable returns are refunded on arrival in our warehouse after having been checked.
If the return is due to an error on our part, that is, a discrepant/damaged/defective product was sent to you, we will offer a full refund.
Your refund request will be processed in a maximum of 72 hours from the date we have confirmed to you that the return is acceptable.
We take upto 72 hours to confirm the status of your return after it has been received at our warehouse.
All the refunds shall be made through NEFT transfer and for that you will have to provide us the bank details.
Cancelling an order
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at firstname.lastname@example.org .The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.