OZELFASHION offers free shipping nationwide (except on the orders value Rs 500 or below) It takes between 1-2 weeks for us to deliver your ordered merchandize from the time you place the order on our site. OZEL ensures that the fastest and most efficient dispatch & delivery chain is in place to get your order(s) to you as swiftly as possible from our warehouse. The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail mentioning the details of the courier service used.
Additional charges Rs 50/- will be chargeable on any order value Rs 500 or less.
24 Hours Delivery
Delivery in 24 Hours is applicable only for places in Delhi and NCR (Gurgaon, Noida, Faridabad & Ghaziabad only) and for items under specific brands such as Ozel Studio, Lipsy London, Forever Unique, Aftershock London, Butterfly Twists, Marchesa & Bodyamr, however in certain case final delivery rights arre reserved with Ozel only.
OZEL delivers to locations within the geographical boundary of India. For overseas shipping, separate courier charges would be applicable.
OZEL dispatches all parcels using a courier chosen according to your order to offer you fast and reliable delivery. You can track your delivery via My Account / Manage orders.
Cash on Delivery
Cash on delivery (COD) is applicable for specific pin codes to all over India .
Rs.100.00 will be charged as conveyance charges on COD per order.
The goods will be delivered within 3-5 working days ( Only for the brands Ozel Studio, Lipsy London, Forever Unique, Aftershock London, Butterfly Twists, Marchesa & Bodyamr). Rest of the brands will be delivered within 8-10 working days from the date of order received. Estimated delivery times are available from the moment you place your order. In the My Account / Manage orders section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, OZEL promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our website by going to the My Account / Manage orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at firstname.lastname@example.org or call us at our customer care numbers or by logging to our courier partner’s website.
What happens if I am not available to receive my Parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 2-3 days awaiting further instructions from the recipient before returning your parcel to OZEL. Once the parcel has been sent back to us, you must wait until it arrives in our Warehouse. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Warehouse for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at email@example.com . For further information on returns kindly check our return policy.
OZEL uses appropriate security measures to protect the information you provide to us. While we take reasonable steps to protect this personal information from unauthorized access, use or disclosure; you must accept that no Internet data transmission can be completely secure from access by unintended recipients and that we will not be held responsible for any breach of security, unless the breach is due to negligence on our end.
For product or online purchase related inquiries please contact us at firstname.lastname@example.org and we shall endeavor to assist you as promptly as possible. Please note that we are available Monday-Saturday from 10AM-7PM(IST), excluding holidays.